Dog Population Manager

Job Title:                         Dog Population Manager
Reports to:                     Operations Director
Direct Reports:              Iso House Manager, Behavior Center Manager, Dog Caregivers
Key Work Partners:      Facility Managers, Foster Coordinator(s), Program Managers, Shelter Director, Volunteers, Fosters, Adoption Program Managers, Fundraising and Marketing team, Behavior & Training staff
Salary:                           $50,000-$60,000 annually, plus benefits
WorkWeek:                   Tuesday-Saturday, with some schedule flexibility, including evening and Sunday work as required

Overview: One Tail at a Time’s Population Manager is a utility player across the dog program at One Tail at a Time. A successful manager will keep an eye on the “big picture” in an effort to ensure that dogs move through our system as efficiently as possible while upholding a high standard of care for our animals and a positive, respectful, and productive workplace culture for our staff.

Duties and Responsibilities

Facility Management (~45%)

  • Develop a strong, collaborative relationship with the OTAT community
  • Oversees the training and direct activities of the Iso House & Behavior Center synergizes its operations with the rest of OTAT, including, but not limited to, Dog Intake & Adoptions and the Ellis Veterinary Clinic
  • Ability to establish and maintain effective and trusted working relationships with staff, volunteers, customers, clients, and community partners
  • Manages training of Animal Care Staff as well as Facility Managers
  • Ensure the cleanliness and orderliness and safety of the facility at all times
  • Manage facility maintenance needs – both inside and out – and ensure facility and equipment are functional and safe
  • Collaborate with the Volunteer Manager ensuring that volunteer engagement is adequate to support staff
  • Maintain supply inventory either directly or by delegation
  • Assist with the cleaning, feeding, data entry, medicating and intake of shelter animals when support is needed
  • Ensure that donations are organized and inventoried weekly.
  • Other responsibilities as directed by the Operations Director

Population Management (45%)

  • Proactively identify and communicate gaps in care as well as solutions to address the gaps
  • Produce monthly progress reports as needed
  • Utilize Shelter Luv and other population management tools to ensure that information is up to date and communicated in a timely manner
  • Ensure that appropriate records are accurately created, maintained, and reported
  • Help leads animal care rounds to assure the productive flow of information and execution of duties between on site animal and the foster team
  • Oversee dog behavior contracted services
  • Engage in daily pathway planning to ensure that dogs are moving from rescue to home in the most effective and efficient way possible.
  • Advise on dog intake based on trends and LOS for certain dogs in facilities
  • Periodically review and assess policies, processes, programs, and work—particularly considering developments in the animal welfare field—within the organization to make needed changes to meet the needs of the animals and the community.

Human Resource Management (10%)

  • Hire, supervise, evaluate direct and guide the performance of direct reports
  • Provide training and mentorship for animal care staff and maintain an atmosphere of conducive continuous learning
  • Direct and evaluate the department’s workforce in terms of overall staffing and scheduling.
  • Oversee the completion/monitoring of support staff competencies
  • Engage in ongoing feedback to the effectiveness of staff members into their roles.
  • Identify and establish learning opportunities for staff


  • Minimum of 3 years working professionally with shelter animals
  • Ability to travel throughout Chicagoland with ease
  • Illinois driver’s license
  • Ability to lift 50 lbs
  • Working knowledge of animal restraint in a veterinary setting
  • Comfortable working around multiple species, and all sizes/breeds of dogs
  • Working knowledge of shelter medicine
  • Excellent dog and cat handling skills
  • Strong attention to detail
  • Strong communication skills
  • Minimum 1 year managing direct reports