This month Kiki Yablon, KPA CTP, discusses why your dog might not listen to you and what you can do to change that.

Pretty much every morning, the same thing goes down at my house. I open my eyes. My dog, Pigeon, jumps off the bed and sits.  I ask her if she wants to go outside. If she does, she thumps her tail on the floor and springs up, and we head downstairs together. I always go first, and she always stays to the left side of the steps.

I open the back door and let her into our fenced yard, leaving the exterior door open but closing the interior glass one to keep out the bugs or the chill.  While she’s doing her business, I dump water in the coffee maker, scoop grounds into the filter, and push the start button.  When Pigeon’s ready to come inside, she sprints up the back stairs and stands at the glass door. When I see her, I open the door and let her in.

What I’ve just described is an elaborate series of cues and responses that have, with repetition and reinforcement, become habitual—on both our parts. Any dogs reading this column might think I’m a pretty well-trained human.

Except a few days ago, when I wasn’t.

Before I could start my coffee, I had to empty the old grounds and rinse the filter. In the process, I got cold, wet coffee grounds all over my fingers.

When Pigeon showed up at the door, I was rinsing my hands at the sink. I saw her standing there—but instead of going to the door, I first turned off the faucet. Then I debated whether to try operating the doorknob with with wet hands, and decided instead to dry them off with a towel. Then—finally!—I let her in.

Hey, my canine readers might say. You blew off your cue! Unacceptable!

Was I being disobedient? Stubborn? Willful? Vengeful? Dominant? Or was I just distracted by something that felt slightly more pressing to me than opening the door at that moment?

When your dog responds to a cue, he does so because past experience has taught him that the behavior is likely to be reinforced.

But the value of a given reinforcer is always relative. If you love broccoli, you’ll be very likely to perform behaviors that have historically earned you broccoli. That is, unless maybe you just ate as much broccoli as you wanted, or filled up on rice. Or unless there’s another behavior you can perform to get carrots, which you love even more than broccoli.

And this isn’t only true with positive reinforcement (following behaviors you want to increase with consequences the dog wants). Relief from an aversive, such as a release of pressure on a choke chain when a dog sits, is still reinforcement. Specifically, it’s negative reinforcement (following a behavior you want to increase with the removal of something the dog wanted to escape or avoid). And as people whose dogs have chased a squirrel through an electronic fence can tell you, the value of this type of reinforcement is also relative.

As we move through life, there are almost always multiple reinforcers available at any time. Have you ever been called to dinner and replied, “Just a minute, I want to finish watching this show?” Disobedience—a term I pulled out of mothballs for this article—is the the dog telling you (a) he’s confused about what you want or (b) something else is just more important right now. Sometimes it’s getting something he wants; sometimes it’s getting relief from something he doesn’t.

My behavior of opening the door when Pigeon appears has become pretty reliable. It’s been reinforced many times by getting to greet my cute, wiggly dog. But on that particular day, my desire to remove wet coffee grounds from my hands was stronger.

So if our dogs’ lives, like our own, are a constant stream of competing reinforcers—and on top of that, the things they’re most interested in are often telegraphed to them by smells we can’t smell and sounds we can’t hear—how do we ensure 100 percent reliable responses to our cues?

The short answer is: We don’t. Is it reasonable to hold dogs to a standard even we can’t meet? The behavior of a living being is 100 percent reliable right up until it isn’t.

But we can get pretty darn close.


Make sure you are not the thing your dog is trying to avoid by doing whatever else he’s doing. Punishment is often associated with the punisher—and we are sometimes punishing our dogs even when we don’t think we are. Does your dog’s recall cue usually mean the end of fun times in the yard or park? Does your dog’s name mean it’s time for nail trims? Does your dog flinch when you pet him to reward good behavior?


Make the odds work in your favor by understanding and applying a behavioral principle called the Matching Law. The Matching Law says, in a nutshell, that animals exhibit behaviors in proportion to how much reinforcement has been available for those behaviors in the past. Effectively, that means that if your dog has been reinforced for jumping to greet you 20 percent of the time and for sitting to greet you 80 percent of the time, you can predict that he’ll jump to greet you about 20 percent of the time and sit to greet about 80 percent of the time.

The first step is to limit opportunites for the dog to get reinforced for behaviors you really don’t want. We don’t just wait for toddlers to learn that they enjoy playing with matches or fishing in the toilet—we proactively rearrange the house so they can’t. This works with dogs too.

Limits are not enough, though. Build strong reinforcement histories for the behaviors you want. As with children, we need to both encourage (through environmental management) and actively teach desirable behaviors, making sure the dog finds them well worth repeating. Use great reinforcers, and many of them—and mix it up, because surprise itself can be highly reinforcing.

Once you’ve taught a behavior, you’ll need to practice it, and continue to reinforce it, in incrementally more distracting circumstances. Just because you can drive in an empty parking lot doesn’t mean you’re ready for a six-lane expressway at rush hour, and just because your dog can sit in your kitchen doesn’t mean he can do it in a crosswalk crowd while a motorcycle whizzes by.

Finally, when possible, harness what your dog wants most at that moment. It’s not a “competing reinforcer” anymore if you can make it contingent on the behavior you want. Dog wants to leap out of the car? Ask for a sit or down before opening the door. Dog wants to keep playing in the yard? Call the dog from close by, then release back to the yard. Dog wants to stalk a squirrel? Wait for a little attention and then chase it with her.

When I move toward the door to let Pigeon back in every morning, I deliberately do so while she’s standing quietly. That—and not barking or scratching at the door—is the behavior I want more of in the future. Sometimes, to mix things up, I also surprise her with a treat or her breakfast in hand, but mostly what she gets for standing quietly is me opening the door.

And that long history of getting what she wants for waiting patiently is why she didn’t immediately start barking when I didn’t respond right away to her request.

I think I owe her the same courtesy.